I have extensive experience in the medical field but my recent job responsibilities are focused on reliability assurance, especially for auditing and self-inspection. My fundamental policy in performing reliability assurance follows ISO9001. The “process approach” in ISO9001 was an eye-opener for me. I now clearly understand that any operation consists of processes and the interactions amongst the processes need to be optimized and my perspective of the operation reflects this knowledge. For instance, if we focus only on the event and the relevant parties when “nonconformity” is pointed out by auditing, we will fail to take adequate measures. Fundamentally, measures should only be taken after a thorough understanding of the interrelations of the processes, all parties’ thoughts and behaviors, and the entire scope of the issues faced. It does not always work out as planned because the process of communication between different positions and organizations or involving other stakeholders may be time-consuming. However, we are committed to follow this fundamental policy under all circumstances with the goals and perspectives in mind.